I just upgraded my laptop from Windows 7 to Windows 8, and in the process, I was required to uninstall DigitalPersona since it is not compatible with Windows 8. I expected to be able to download a newer version from Dell after the upgrade completed, but that’s not the case. You may be able to apply this update before upgrading, but I didn’t try beforehand.
- Visit My Dell Downloads and download DigitalPersona. You may need to register your laptop using Internet Explorer to get a list of software
- Install DigitalPersona and restart your computer
- Right-click on this link and select Save File As or Save Link As
- After you save the file, double-click it to add the changes to the registry. This creates a key that the DigitalPersona installer looks for. If it’s not found, it throws the Dell Personal not installed error
- Download either the 32-bit or 64-bit DigitalPersona v6.2.1.309 installer (originally from a forum post here)
- Restart your computer
- DigitalPersona should now be working. You may need to enroll your finger prints still
Additional information:
The DigitalPersona upgrade checks the registry key HKEY_LOCAL_MACHINE\SOFTWARE\DigitalPersona\Products\Personal\OEM for the value 020. If the key is missing, which was the case on my computer and apparently other peoples, the installer stops reporting a “Dell Personal is not installed. This package can only be installed as an upgrade.” error. The above instructions add that registry key so the installer will work. Additionally, you can use Orca to remove the Dell Personal check launch condition from the installer MSI.
Do you also have any idea how this MSI check which hardware you are having? Working perfectly on my Dell laptop, but I also want to install this on my PC (which is no Dell), but there it states it cannot install because the hardware platform is not supported …
Thank you! This is very helpful